FAQ- Frequently Asked Questions

Welcome! How can we help?

How beautiful it is to travel within the JW Brotherhood! Here is all you need to know!

Support

Frequently Asked Questions

Find answers to common questions about booking, hosting, and managing your account.

Brotravels.com – The JW Travel, Rental and Services Platform began in 2016 when two designers who had space to share hosted three travelers looking for a place to stay. Now, millions of hosts and travelers choose to create a free Brotravels.com – The JW Travel, Rental and Services Platform account so they can list their space and book unique accommodations anywhere in the world

Profiles

No two hosts or travelers are the same, so personal Brotravels.com – The JW Travel, Rental and Services Platform profiles help hosts and guests learn more about each other before sharing a space. Brotravels.com – The JW Travel, Rental and Services Platform doesn't display full names or contact information on public profiles, so the community can feel confident that their information is safe.

Listings

From futons on the floor to castles on the hilltop, each Brotravels.com – The JW Travel, Rental and Services Platform listings is unique. Search results feature entire homes, private rooms, and shared rooms at every price point. Hosts describe their space in detail, including available amenities and arrival and departure times, and guests leave reviews about their experience.
More

Brotravels.com – The JW Travel, Rental and Services Platform helps make sharing easy, enjoyable, and safe. We verify personal profiles and listings, maintain a smart messaging system so hosts and guests can communicate with certainty, and manage a trusted platform to collect and transfer payments.
Verifications

Brotravels.com – The JW Travel, Rental and Services Platform puts hosts and travelers at ease with features like Verified ID and public reviews. Having a Verified ID indicates that you've completed a specific set of verifications—offline ID, online ID, profile photo, email address, and phone number. Hosts and guests also build trust and cultivate their reputations by writing reviews about their experiences after each trip.

Messaging

Our messaging system ensures that communication between hosts and guests stays on Brotravels.com – The JW Travel, Rental and Services Platform so your contact information remains private until you have a confirmed reservation. For your peace of mind, we've added reporting features so you can easily notify us if you ever feel uncomfortable.

Payment System

Our convenient payment system supports many currencies and several types of payment and payout methods. Brotravels.com – The JW Travel, Rental and Services Platform collects guest payments from the moment they make a reservation and waits until 24 hours after arrival before releasing funds to the host. This way, guests and hosts can feel confident knowing that Brotravels.com – The JW Travel, Rental and Services Platform will process and deliver payments when a reservation is honored.
More

There are a few ways to book spaces on Brotravels.com – The JW Travel, Rental and Services Platform. Some hosts want to get to know a guest before they confirm a reservation while others prefer to reduce the time it takes to manage requests by using Brotravels.com – The JW Travel, Rental and Services Platform's Instant Book feature.
Buttons to book a stay on Brotravels.com – The JW Travel, Rental and Services Platform

The Request to Book button sends a reservation request to a host for the specific trip dates you select. The host has the option to either accept or decline the request, or ask you questions about your trip. When a host responds to your request, we send you an email to let you know. If they don't respond within 24 hours, your request simply expires.

The Instant Book button immediately confirms your reservation and closes the host's calendar to other incoming requests. We send you a receipt by email with your trip's details, and your host may follow up with you, too.

The Contact Host button lets you start a conversation about their space and hosting style through our secure messaging system. You can use our messaging system to discuss trip details, request special prices, or ask about specific amenities.

Payment and confirmation

Whether you use the Request to Book button or the Instant Book button, we'll ask for your payment details so we can hold your reservation.

If you use the Request to Book button to send a request, the host has 24 hours to respond. We won't charge your payment method until the host accepts your reservation. Once the host accepts, we process your payment and send you a congratulatory email that includes your receipt, trip details, and best wishes for a great trip. If you don't hear back within 24 hours, your request automatically expires.

If you use the Instant Book button, your reservation will be immediately confirmed and we'll process your payment right away.
More

Once you know where you’re traveling and whose space you'll be staying in, all you have to do is get going!
Before you get there

Send a message to your host to arrange a check-in time and arrival details like picking up the key.

We'll send you an email that includes your trip itinerary, receipt, and host contact information. You can also view your reservation details, alter your plans, or cancel your reservation from the My Trips section on your personal account page.

During your trip

We encourage you to have the time of your life! Enjoy your host's home and city as if it were a friend's, and remember to be considerate of your neighbors. If any issues arise during your trip, be sure to get in touch with your host. In most cases, they'll be the person best equipped to help you. If your host can't solve the problem, please contact us.

After you travel

Write a review about your host and their space so other travelers can learn through your experience. Your host will also have a chance to write a review for you, too. Then, pick the next place you'd love to go and find a space on Brotravels.com – The JW Travel, Rental and Services Platform!
More

We encourage you to share all kinds of spaces on Brotravels.com – The JW Travel, Rental and Services Platform! Whether you’re offering a seaside villa or an air mattress in the corner of your living room, it’s free to list your space. When you’re ready to start welcoming guests, you can publish your listing for the world to see.
Description and amenities

Guests often search for spaces that meet specific needs, so accurately describing your listing and the amenities you offer will help attract the kinds of guests that are best for you. When telling the story of your space, answer important questions like whether or not you have Wifi, and include helpful details about the character, activities, and transportation options in the surrounding area.

Photos

Photographs help guests picture themselves in your space. Go ahead and upload up to 24 images, and make sure your photos are well lit, in focus, and representative of the actual space your guests have access to.

Pricing and availability

You know your space and your schedule best, so we let you decide the price and we ask you to update your calendar to reflect when it’s available to rent. We also allow you to set custom prices for individual nights and weekends, special events, and monthly stays. We display your listing at the price you set and when you indicate that your space is unavailable, we make sure not to show it in search results.
More

Guests who love your space will want to book it! On Brotravels.com – The JW Travel, Rental and Services Platform, you have the option to require guests to send a reservation request or allow certain guests to book your space instantly through Instant Book.
Manage your calendar

Edit your calendar settings to control when and for how long guests can book your space.

Simplify with Instant Book

If you prefer to set criteria to allow certain guests to book your space without having to wait for your approval, you can choose to use our Instant Book feature.
More

Once you have a confirmed reservation, it’s time to prepare for your guests! From tidying your space and coordinating key exchange to greeting your guests and giving them neighborhood tips, hosting on Brotravels.com – The JW Travel, Rental and Services Platform is an artform.

Preparing your space

Give your guests a clean space to come home to and make sure they have everything they'll need for a comfortable stay, whether it’s an extra set of towels, cream and sugar for coffee, maps to find their way, or instructions for how to access the internet. If you like, you can make their stay extra special by surprising them with a bottle of wine or hand-written welcome note.

Coordinating arrival and departure

Use our messaging system to arrange the details of your guest’s arrival and departure. Let your guest know if you’ll greet them in person or tell them where they can find your key.

Being available during your guest’s stay

During reservations, be available to help remedy any issues that may arise. If you'll be out of the area, provide your guests with a designated and reliable point of contact.

Writing reviews

Genuine reviews are the cornerstone of Brotravels.com – The JW Travel, Rental and Services Platform's trusted community. You have 14 days to write a review and share comments about your experience with your guest. Your guest also has the opportunity to review you and your space, too!
More

If you don't have an Brotravels.com – The JW Travel, Rental and Services Platform account yet, go to Brotravels.com – The JW Travel, Rental and Services Platform.com and click Sign Up.

You can sign up using your email address, Facebook account, Google account. Signing up and creating an Brotravels.com – The JW Travel, Rental and Services Platform account is free.

After you sign up, be sure to complete your account before booking a reservation.
More

We ask everyone who uses Brotravels.com – The JW Travel, Rental and Services Platform for a few pieces of information before they travel on Brotravels.com – The JW Travel, Rental and Services Platform. Guests need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest.

Brotravels.com – The JW Travel, Rental and Services Platform’s requirements for guests include:

Full name
Confirmed email address
Confirmed phone number
Profile photo that shows their face
Introductory message
Agreement to house rules
Payment information
Hosts won’t see guest’s real email addresses, even after they book. Instead, hosts will see a temporary Brotravels.com – The JW Travel, Rental and Services Platform email address that forwards their messages to the guest.
More

Brotravels.com – The JW Travel, Rental and Services Platform is the largest global platform for finding JW Rentals, Services, and Tours. Whether you're a JW offering rentals, travel agency services, transportation, or tour guide expertise, Brotravels.com – The JW Travel, Rental and Services Platform connects your business with brothers around the world. All hosts are verified through their congregation elders, ensuring guests receive trustworthy and exceptional service.
More

Canceling a pre-accepted reservation is quick and easy. Just follow these steps:

  1. Log In
    Access your account by logging in.

  2. Go to Reservations
    Navigate to the "Trips" or "Reservations" section in your profile.

  3. Select the Reservation
    Find the pre-accepted reservation you wish to cancel.

  4. Cancel the Reservation
    Open the reservation and select the "Cancel" option.

Once canceled, the dates will be unblocked, freeing up your calendar for new bookings.

More

To host a listing, you need to meet the following basic requirements:

  1. Complete Profile
    Ensure your host profile is fully completed, including verified contact details and a current profile photo.

  2. Subscription Plan
    After completing your profile, subscribe to a hosting plan. Your chosen plan determines the features and visibility of your listing. An active subscription is required to publish your listing and accept bookings.

  3. Accurate Listing Information
    Provide clear and up-to-date details about your property, including:

    • Address and location
    • Number of rooms and guest capacity
    • Available amenities
    • House rules and policies

  4. Pricing and Availability
    Set your nightly rate, cleaning fee, and any additional charges. Keep your calendar updated to reflect accurate availability and avoid booking conflicts.

  5. Photos and Video
    Upload high-quality photos of your space. Optionally, include a video link (e.g., YouTube) to showcase your property further.

  6. Admin Approval
    After completing all mandatory steps, your listing will be reviewed by the admin team for approval.

Following these steps ensures your listing is complete, accurate, and ready to attract guests.

More

To update the price of a special offer for a listing, follow these steps:

  1. Log In
    Access your account by logging in.

  2. Go to Inbox
    Navigate to the Inbox section from your dashboard.

  3. Select the Conversation
    Open the message thread where the special offer was discussed.

  4. Update the Special Offer

    • Remove Existing Offer: Special offers cannot be directly edited. To make changes, first remove the existing offer.
    • Create a New Offer: After removing the old offer, create a new special offer with the updated price.

By following these steps, you can easily adjust the pricing of special offers for your listing.

More

### Booking on Brotravels.com – The JW Travel, Rental and Services Platform: Your Guide to a Smooth StayWhen you book a stay on Brotravels.com – The JW Travel, Rental and Services Platform, you’re not just finding a place to stay—you’re stepping into someone’s home and experiencing their unique hospitality. To ensure a smooth and enjoyable stay, here are a few suggestions to guide you through the process.---#### **1. Complete Your Profile**  Brotravels.com – The JW Travel, Rental and Services Platform is built on trust within its community. Before requesting a reservation, ensure your profile is complete. A well-rounded profile helps hosts get to know you better and may be required to book certain accommodations.  Your profile should include:  - A clear photo of yourself  - Verifications such as a Verified ID- your Phone NumberThis not only builds trust but also ensures smooth booking.---#### **2. Find the Perfect Place**  Make your search as specific as possible by including:  - Your travel dates  - Number of guests  Explore the listing details thoroughly, including reviews, descriptions, house rules, and available amenities. Not sure about something? Contact the host with any questions before booking.---#### **3. Secure Your Reservation**  Once you’ve found the ideal place, it’s time to book! Depending on the host’s preferences, the process might vary:##### **Request to Book**  If a host prefers to approve reservations, their listing will show a **Request to Book** button. After submitting your request, the host has 24 hours to accept. Once approved, you’ll see a **BOOK NOW** button in your Trips section. Complete the payment in full to finalize your booking.##### **Pre-approvals and Special Offers**  If you reach out to a host with questions before booking, they might respond with:  - **Pre-approval**: An invitation to confirm your booking for the dates and guest count specified in your message.  - **Special Offer**: A customized proposal with tailored pricing, dates, or other reservation details. --- By following these steps, you’ll enjoy a seamless booking experience and be on your way to a memorable stay with Brotravels.com – The JW Travel, Rental and Services Platform.
More

Instant Book listings don't require approval from the host before you can book them. Instead, you can just choose your travel dates and discuss check-in plans with the host. There is no additional fee for confirming a reservation with Instant Book.
More

A pre-approval is a way for host to let guests know that their listing is available when asked about a potential reservation. Once pre-approved, the guest can automatically confirm a booking for the specific dates provided.

Hosts

When you pre-approve a guest’s inquiry, you give them permission to automatically confirm a booking for specific dates. The dates won’t be blocked on your calendar, so you can pre-approve multiple guests at one time.

Guests have 24 hours to confirm a booking that has been pre-approved. After 24 hours, the guest can still request to book your listing with the price offered during the pre-approval, unless you remove the pre-approval. You can remove the pre-approval at any time in the message thread.

Guests

If a host has sent you a pre-approval, your booking isn’t confirmed until you’ve clicked Book It in the message thread with the host and added your payment information. Hosts can send pre-approvals to many potential guests, so if you’ve found the perfect space, make sure to complete the booking process as soon as possible.

You have 24 hours to accept a pre-approval before it expires. If 24 hours have passed, you can still accept the pre-approval but your host will have to approve your request before your reservation is confirmed.
More

If you’re ready to book a place on Brotravels.com – The JW Travel, Rental and Services Platform, you can send a request to the host to book a reservation. If you’re unsure about the listing or its availability, you can also send a message to the host.

To send a reservation request:

On a listing, click Request to Book.
If you see Instant Book, the host is allowing you to book their place instantly. Your reservation will be automatically confirmed after step 4.
Review your reservation details to make sure everything is correct.
Add your payment information, including any coupon code you may have.
Agree to the policies and terms, including the host’s cancellation policy and house rules.
Wait for the host’s response. The host has 24 hours to reply, but most reply within a few hours.
Some hosts require that you complete the Verified ID process before confirming a reservation, which allows the host to get more information about who they’re hosting in their home.

If your request is accepted, you’ll be charged in full for the reservation. If the host declines the request or doesn’t respond within 24 hours, no charge is made and you can try booking those dates with someone else.
More

Request to Book

  • Booking Process: Used when you're ready to secure your reservation. The host can accept or decline your request.
  • Payment: Payment details are required at the time of the request. Once the host accepts, your booking is confirmed, and you can complete the payment.
  • Commitment: A formal action showing you're committed to booking the selected dates.

Contact Host

  • Communication Only: Enables you to message the host with questions or for clarification without committing to a reservation.
  • No Payment Required: No payment details are needed, as this is strictly for inquiries.
  • Flexibility: Ideal for gathering information or negotiating details before deciding. Hosts may also send special offers during your conversation.
More

All the reviews on Brotravels.com – The JW Travel, Rental and Services Platform are written by hosts and travelers from our community, so any review you see is based on a stay that a guest had in a host's listing.

Writing a review

To leave a review for a recent trip, go to your Reviews. Reviews are limited to 500 words and must follow Brotravels.com – The JW Travel, Rental and Services Platform's review guidelines. You can edit your review for up to 48 hours, or until your host or guest completes their review.

Review history

To see reviews you've written or reviews about you, go to your Reviews. You'll also see any private feedback that people have left you.

Our community relies on honest, transparent reviews. We will remove or alter a review if we find that it violates our review guidelines.
More

We believe in free speech, transparency, and clear communication. When creating a review, we ask that you stick to the facts. The best reviews provide constructive information that helps the community make better decisions.

Brotravels.com – The JW Travel, Rental and Services Platform's default position is not to censor, edit, or delete reviews. However, we reserve the right to remove reviews that violate our content policy.

We don't allow:

Reviews that do not represent a user’s personal experience .
Reviews unrelated to the actual reservation (ex: political, religious, or social commentary).
Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.
Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights (ex: publishing another person’s full name, address or other identifying information without permission).
Content that is proven to be used as extortion.
Content that refers to an Brotravels.com – The JW Travel, Rental and Services Platform investigation
More

Guests have up to 14 days after their checkout date to leave a review. Once this period expires, the option to leave a review will no longer be available.
More

Experiences are one-of-a-kind activities that tell the story of the host’s unique perspective and passion, offering guests something that guidebooks or internet searches can’t. To help ensure all experiences meet the community’s expectations, they must meet the standards below before guests can book.

These standards can also help you earn great reviews. You can see how you’re doing by checking ratings and feedback from your guests. Keep in mind that if you consistently receive low ratings or there are other indications that you do not meet these standards, your experience may be temporarily deactivated or removed from the platform.

Experience standards

Experience hosts enthusiastically share their passion and local knowledge with the world, creating opportunities for guests to gain new knowledge and a different viewpoint. They’re excited to go out of their way to create meaningful, memorable moments.

  • Credibility. Hosts are passionate about the experiences theme and can demonstrate a deep knowledge of the subject or a skilled mastery of the activity.

  • Access. Hosts share their insider knowledge with guests and give them behind-the-scenes access to people, places, or activities that guests couldnt find on their own.

  • Perspective. Experiences tell the host’s story so guests become fully immersed in their world. Throughout the experience, hosts create moments that help guests gain a deeper understanding of the host’s background and viewpoint.

  • Participation. Hosts provide opportunities for guests to meaningfully engage in activities or conversations by fully taking part in the experience, not just observing it.

  • Connection. Hosts are thoughtful about creating environments that feel inclusive and intimate. They get to know the group, make sure guests leave with new friends, and help everyone feel a sense of personal connection to the activity or cause.

  • Accuracy. Based on the host’s description of the experience in their listing, guests know what to expect. This includes who’s hosting, the location, what’s provided, how long the experience is, and what guests will do. Only guests who book through Airbnb can attend an experience.

  • Communication. Successful hosts are attentive and considerate when communicating with guests, quickly responding when a guest reaches out. Open, clear, and consistent communication lets a guest know what to expect and helps them feel comfortable with their host.

  • Commitment to reservations. Once a reservation is confirmed, guests trust hosts to take care of their needs. Canceling or altering an experience can be disruptive to guests. Hosts are expected to keep the description and availability of their experience up-to-date.

  • Respect. Great hosts make each guest feel included and welcomed in the group. They understand their guests may come from different places, speak different languages and have different cultural perspectives. They treat all guests with respect.

  • Value. You have control over how your price your experience, but it’s important to set a price that balances expectations with what your experience has to offer. After attending an experience, guests should feel satisfied with the amount of time and money they’ve spent. Based on the price of an experience, guests should be able to anticipate the level of service and exclusivity they’ll encounter.

More

Cancellation Policies – Clear and Simple

1. Flexible

  • Full refund if canceled 1 day before check-in.
  • Within 24 hours of check-in or during the stay:
    • First night is non-refundable.
    • Remaining nights are refunded.

2. Moderate

  • Full refund if canceled 5 days before check-in.
  • Less than 5 days before check-in:
    • First night is non-refundable.
    • 50% refund for remaining nights.

3. Strict

  • Full refund if canceled within 48 hours of booking, provided the booking is at least 14 days before check-in.
  • 7-14 days before check-in: 50% refund.
  • Within 7 days of check-in: No refund.

Note: Service fees and taxes may not be refundable under any policy.

More

Did not find what you need
Do you want support?